Customer Support
Frequently Asked Questions
Accounts and Orders
Do I need to register to make a purchase?
Registration is not required. You can complete your purchase as a guest.
However, creating an account offers benefits such as access to your order history and saved details for future purchases.
What responsibility do I have for my account data?
You must provide accurate and complete information, keep it up to date, and are responsible for any orders placed using your account details.
Can I change or cancel my order after submitting it?
Yes, you can do so up until the order is dispatched. Please send your request by email to [email protected].
Can I request an invoice with details different from the delivery address?
Yes. At checkout, you can provide a billing address that is different from the delivery address.
Do the prices include VAT?
Yes. Prices include VAT at the current legal rate and may be subject to change without prior notice.
Is stock availability guaranteed when I make a purchase?
Stock availability is only guaranteed at the start of order processing. If an item is unavailable, an equivalent product may be offered.
Can Técnica Livraria cancel my order due to a pricing error?
Yes. Orders with clearly incorrect or outdated prices may be cancelled.
Payments
What payment methods are available?
We offer payment via Multibanco, MB WAY, bank transfer, credit/debit card, and digital payments such as Apple Pay and Google Pay. All transactions are processed through a certified payment gateway (IfthenPay).
Does Técnica Livraria store my card details?
No. Payments are processed through secure gateways, and we do not store full card details.
Shipping and Delivery
What is the dispatch time?
Orders are generally dispatched within 24 to 48 business hours after payment confirmation, except in cases of stock shortages or during periods of high demand. Deliveries typically take 2 to 3 business days within Portugal and around 5 business days for Europe and the rest of the world.
How can I tell if my order has been processed and dispatched?
You will receive a confirmation email once your order has been placed and another when it has been dispatched (handed over to the carrier).
What happens if I am not at home when my order is delivered?
The carrier may contact you to arrange a new delivery or leave a notice with instructions. Depending on the service, the order may be redirected to a nearby pick-up point.
What should I do if the package arrives damaged?
You should check the package upon receipt and refuse delivery if it is damaged. Report any issues within 1 business day, including photographic evidence, to [email protected]
What happens if my delivery details are incorrect?
The cost of a new delivery attempt is the customer’s responsibility if the provided details are incorrect or incomplete
Returns and Cancellations
Can I return or exchange a product?
Yes. You have 14 days from receipt to return or exchange a product, provided it is intact, unused, and in its original packaging.
How should I proceed to return a product?
Please notify us in advance by email. Returns can be made in person or by registered mail to: Avenida Conde de Valbom 122, 1050-070 Lisbon, Portugal.
Who is responsible for the return shipping costs?
Return shipping costs are the customer’s responsibility, except in cases of product defects or non-compliance.
Can I cancel or change my order before it is dispatched?
Yes, you can do so up until the order is dispatched by emailing [email protected]
Promotions and Communications
Are there any promotions or discounts for regular customers?
We periodically launch promotions and offers for newsletter subscribers. Please check the “Promotions” category when available.
Will I receive marketing communications?
Only if you give your consent. You can withdraw your consent at any time.